Depending on how customized the uniform is, you may be able to place an order over the phone for a sports team uniform. A telephone call can provide further information and enable you to discuss order details, such as bespoke, ETA, price, etc. Customer service representatives are available at our Toll Free number (800-940-0567 ext. 02) to answer your questions.
Orders are processed and handled through a dedicated OTS (Order Trace System) at https://ots.xroadsports.us. This system provides complete control and assurance of the order's status and progress.
We're sorry to hear that you're having difficulty placing an order. There may be a variety of reasons why you're experiencing difficulty. Here are some potential solutions to common problems:
Double-check your information: Make sure that all the information you entered is correct, including your billing and shipping addresses, credit card information, and any other details required for your order.
Try a different browser: Sometimes, the issue may be with the browser you're using. Try switching to a different browser or device to see if that resolves the issue.
Clear your cache and cookies: Clearing your cache and cookies can help fix issues related to website functionality. You can do this through your browser's settings.
Contact customer support (800-940-0567): If none of the above solutions work, contact our customer support. You can also reach us through email info@xroadsports.us
I hope these suggestions help resolve your issue and that you're able to place your order successfully.
XROAD's websites accept a variety of payment methods, including credit and debit cards, PayPal, bank transfers ACH, and electronic wallets such as Apple Pay or Google Wallet.
We have installment plans please check our website for more details or you can contact our customer support for more information.
The ability to amend a custom uniform order after it has been placed depends on multiple factors.
If you need to make changes to your custom uniform order, the best course of action is to contact the customer service department as soon as possible. Explain the changes you need to make and ask if it's possible to make those changes at this stage. They will be able to tell you what options are available to you, such as cancelling and reordering, or modifying the existing order.
It's important to note that some changes may not be possible, especially if the production process has already started. Additionally, making changes to your order may affect the delivery date or price of your custom uniform, so be sure to ask about any potential impacts on your order.
The best way to know if your order was successfully processed successfully:
Check your email: We send email confirmation of your order. Check your email inbox (including spam and junk folders) for an email with details of your order, including the order number, item(s) ordered, and delivery information.
Check your account: If you created an account with the company or website during the ordering process, log in to your account and check your order history. This should show whether your order was successfully processed and provide you with order details.
Contact customer support: If you have not received an email confirmation or you are unable to access your account to check your order status, contact the company's customer support. They can confirm whether your order was successfully processed and provide you with any additional information or support you may need.
If you have any concerns about the status of your order, it's always best to contact the company's customer support as soon as possible to get clarification and ensure that your order is processed correctly.
Here are the general steps we take before shipping the order:
Production Process updates: We always follow the artwork as best as it is possible, and during production we regularly updates the customer by sending pictures or by traditional way of our communication.
Shipping Stage: It is the most vital stage where XROAD share pictures of finished products and get the approval before the shipping, because once it was shipped there wasn't any way to even possible amendment can process.
Contact the company: If you confirm that the error is on the company's end, contact their customer service as soon as possible to report the issue. Explain the problem and provide any necessary details, such as your order number, item number, and the specific issue with the order.
Provide evidence: If possible, provide evidence of the discrepancy, such as photographs or screenshots of the artwork approved and the actual product received.
Work towards a resolution: Work with the customer service representative to come up with a resolution. This may include sending the incorrect items back for a refund or exchange, or receiving a corrected version of the order. Make sure to clarify any additional costs or shipping fees associated with the resolution.
It's important to report any discrepancies as soon as possible to increase the chances of a favorable resolution. Our brand will have policies in place to handle issues with incorrect orders, so make sure to review their policies to understand your rights as a customer.
If you placed a custom order, it's possible that the company may not accept returns since custom orders are typically made specifically to your specifications and cannot be resold. In this case, it's important to review the company's policies regarding returns and exchanges before placing your order.
If you placed an order through an eStore, it's possible that you may be eligible to return your order within a certain timeframe. The company's return policy will specify the timeframe within which returns are accepted, as well as any other conditions that must be met in order to return an item (such as keeping the item in its original packaging or providing a receipt).
If you're unsure about whether or not you can return your order, the best course of action is to contact the company's customer service department for more information. They can provide you with specific details about their return policy and any options that may be available to you.
If your item is damaged or faulty, the best course of action is to contact the company or business that you ordered from as soon as possible. Here are the general steps you can take:
1-Take pictures: Take pictures of the damaged or faulty item, showing the specific issue or problem.
2-Contact the company: Contact the company's customer service department as soon as possible to report the issue. Explain the problem and provide any necessary details, such as your order number and the specific issue with the item.
3-Follow the company's instructions: The company will likely provide you with instructions on how to proceed. This may include returning the item for a refund or exchange, or receiving a replacement item.
4-Provide additional information: If the company requests additional information, such as a photo of the packaging or a description of how the item was received, be sure to provide this information as soon as possible to expedite the resolution process.
It's important to report any issues with damaged or faulty items as soon as possible to increase the chances of a favorable resolution. xroad will have policies in place to handle issues with damaged or faulty items, so make sure to review their policies to understand your rights as a customer.
The time it takes to process a return can vary depending on the factors that can impact the processing time for a return:
1- Shipping time: If you need to ship the item back to the company, the shipping time will depend on the shipping method you choose and the distance between your location and the company's location.
2- Inspection time: Once the company receives the returned item, they will likely inspect it to ensure that it is in its original condition and meets the conditions of their return policy. The amount of time this takes can vary depending on the company's policies and the volume of returns they are processing.
3- Refund processing time: After the item has been inspected and approved for return, the company will likely process the refund. The amount of time this takes can vary depending on the company's policies and the payment method you used to make the original purchase.
Overall, it's difficult to give a specific timeline for how long it will take to process a return, as the processing time can vary widely depending on the company's policies and procedures. It's always a good idea to review the company's return policy and contact their customer service department if you have any questions or concerns about the return process.
The reason that the refund amount may exclude delivery costs is that the delivery cost is a separate fee that covers the cost of shipping and handling your order. When you place an order, you are typically charged for both the cost of the item(s) and the cost of delivery.
If you decide to return an item, we may only refund you the cost of the item and not the cost of delivery. This is because the company have already incurred costs associated with shipping and handling your order, such as packaging materials, labor, and transportation fees.
Certainly! We'd be happy to help you with any questions or concerns you have regarding your order, updates, or other related topics. Please feel free to provide more details or specific questions and I will do my best to assist you.
Toll Free: 800-940-0567
info@xroadsports.us
If your order is delayed or late due to issues with the shipping company, the best course of action is to contact both the shipping company and our customer support representative to get more information on the status of your shipment.
Here are a few steps you can take:
1-Check tracking information: If you have tracking information for your shipment, check it to see if there are any updates or alerts about the status of your shipment.
2-Contact shipping company: Contact the shipping company's customer service department to report the issue and request more information about the status of your shipment. They may be able to provide more information on any delays or issues that are impacting the delivery time.
3-Contact the company you ordered from: Contact the company you ordered from to report the issue and request more information on the status of your shipment. They may be able to provide additional details on the expected delivery time or help you track down your shipment.
In some cases, delays may be caused by factors outside of our control, delays with shipper due to bad weather, bad connection, customs inspections etc. If this is the case, it may take longer than usual to receive your shipment. However company will not be responsible for such delays.
To get custom team artwork for your sports team uniform, you can typically work it through our OTS software.
Through that one will work with the our design team directly to create a custom design for your team uniform. This may involve submitting basic information about your team's requirements such as colors, team name, and team logos, as you mentioned. The design team can then work with you to create a custom design that meets your specifications.
The specifics of the design process can vary depending on the company you are working with and their design capabilities. It's always a good idea to review the company's design process and policies before placing an order to ensure that you are comfortable with their approach and that they are able to deliver the level of customization you need for your team uniform.
XROAD provides 100% free artwork service for custom team uniforms. This means that there is no additional fee for creating custom artwork or designs for your team's uniforms.
Once you have submitted all the necessary information related to your artwork or mockup, Xroad's design team will take approximately 24 hours to furnish an initial concept. The ETA for the artwork will depend on the complexity of the design and the number of revisions required.
The initial payment for a custom order is required by 50%.
The remaining balance is due upon confirmation after the product pictures have been approved. This means that you will have the opportunity to review product pictures of your custom order before paying the remaining balance.
The tracking of shipments will be released as soon as the account has been settled
There are several ways to communicate with XROAD. These include:
Instagram, Facebook, WhatsApp, OTS chat system, Email, customer support representative
The best way to communicate with XROAD about orders will depend on your personal preference and the urgency of your inquiry. If you have a simple question or concern, you may find it easiest to use the online chat system or social media. For more complex inquiries or issues, email may be a better option.
XROAD offers a wide range of customization options for team uniforms and does not have any limitations on design or bespoke uniforms.
XROAD's motto is "customization has no limits, So We're! "
XROAD promises quality outcomes and the best customer service. Additionally, they offer a one-season uniform warranty to ensure customer satisfaction.
XROAD has its own manufacturing facility. This means that your order will be produced in-house by XROAD's team of skilled professionals. Having their own manufacturing facility allows XROAD to ensure consistent quality and promised delivery time for each order.
If you have any additional questions about where your order will come from, it's always a good idea to confirm with XROAD's customer service team before placing your order.
XROAD offers free home delivery for most custom orders, and we use Express international priority services by DHL, FedEx or UPS for shipping. It is important to note that shipping times may vary depending on the destination and customs clearance processes.
However, the estimated delivery time for the shipped order is around 3-5 working days. Please keep in mind that this delivery timeframe is an estimate and may be affected by external factors such as customs clearance delays, inclement weather conditions, or other unexpected circumstances.
If you have any specific questions or concerns about shipping, it's always a good idea to confirm with XROAD's customer service team before placing your order.
It is possible to ship to multiple addresses. However, it is important to note that this may result in extra shipping charges, depending on the number of addresses and the size of the order.
If you are interested in shipping to multiple addresses, it's a good idea to contact XROAD's customer service team to discuss the details and potential additional costs. This will help you to ensure that you have a clear understanding of the shipping options and costs before placing your order.
Delivery of your package is guaranteed by XROAD, and we are responsible for ensuring that the package arrives at its intended destination. However, if there are any delays due to customs inspections or airline issues, XROAD is not responsible for those delays.
Regarding package insurance, XROAD does offer the option for customers to purchase insurance for their package for their peace of mind.
If you have specific questions about insurance for your package, it's a good idea to contact XROAD's customer service team to discuss the details and potential costs of adding insurance to your shipment.
Customs and import charges are typically the responsibility of the customer, as they vary depending on the country of destination and the value of the items being shipped.
XROAD is not responsible for any customs or import charges that may be incurred when shipping your order. These charges are typically assessed by the customs authorities in your country, and must be paid by the recipient before the package can be released for delivery.
Do I have to pay customs / import charges?
If you have concerns about customs or import charges, it's a good idea to check with your local customs office to get an idea of what charges you may expect to pay before placing your order.
Yes, you can track your order through XROAD's tracking system. Once your order has been shipped, you should receive a tracking number that you can use to track your package.
You can enter your tracking number on the OTS website to get the latest updates on your shipment, including the current location of your package and an estimated delivery date.
If you have any questions or concerns about tracking your order, you can contact XROAD's customer service team for assistance.
Our custom uniform brand is one of the most trusted bespoke uniform brands in the world, and we have our own manufacturing facility to ensure consistency in quality, on-time delivery with over 13 years of experience in the custom uniform industry.
With our industry-leading AI Order Track | Trace System, you will receive live production updates from placing orders to online ACH one-click payments, tracking and order handling in one convenient platform.
- Beautiful and easy to understand AI, Order placement Software
- Guaranteed ETA, Promising quality, Best in Town
- Artwork is 100% free with unlimited revisions
- One season Warranty of any rip off, tear off, broken threads.
- Unlimited power and customization possibilities